We have a 05-day return policy, which means you have 05 days after receiving your item to request a return.

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Return & Refund Policy – zybuds

At zybuds, we provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

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1. Return Eligibility (Only for Defective Products)

We accept returns only if the product received is defective or damaged.

A product is considered defective if:

➤ Not turning on or not functioning
➤ Physical damage upon delivery
➤ Missing major components

Returns are NOT accepted for non-defective issues, such as:
➤ Sound quality not matching personal preference
➤ Earbuds not fitting properly
➤ Product not liked after purchase
➤ Minor color differences
➤ “Changed my mind” or “Not needed”

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2. Return Request Timeframe

➤ Return requests must be raised within 05 days of delivery.
➤ Requests after 24 hours will not be accepted.

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4. Product Condition for Return

Returned product must be:
➤ In original packaging
➤ With all accessories and manuals
➤ Free from customer-caused damage

➤ Fully functional products
➤ Customer-damaged products after delivery
➤ Items without unboxing video
➤ Sound quality issues
➤ Ear-fit issues
➤ Personal dislike reasons